delivery information

Royal Mail will aim but does not guarantee to deliver your items within their stated time frames.

Orders placed before 2pm Mon-Fri are dispatched on the very same day, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery.

Hermossa is not liable for delayed, missing or damaged parcels/contents if a delivery signature has not been obtained where the parcel has been left in a designated safe place at your request.  If you choose to have your order delivered to a location you deem as ‘safe’ then the liability transfers to you.

Royal Mail Tracked 24 and Royal Mail Tracked 48 are not guaranteed services. This is how Royal Mail describes them: “For Royal Mail 24™ we aim to deliver the next working day, and for Royal Mail 48™ we aim to deliver the majority of items within two working days, with a small minority within three working days”.

Next Day Delivery

If orders are received and fully completed before 1:30pm (UK time) between Monday to Thursday, we aim to deliver them the next working day. Your order must be complete and payment taken, before 1:30pm, to qualify for next day delivery. Dispatch times can vary depending on stock availability and any guarantees made as to delivery times are subject to any delays that can result from transport delays or force majeure, for which we will not be held responsible. The Seller can accept no responsibility for transport delays causing late delivery.

Next day delivery only applies to items that are in stock. Next day delivery is only available to mainland UK.  Some areas of the UK cannot receive Next Day Delivery – contact Customer Services for more information.  Please note, we cannot guarantee Next Day Delivery following a Bank Holiday Weekend.

Delivery Charges

£3.99 is the standard delivery charge(Royal Mail 48h tracked) for most parts of the UK. The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery.

Free delivery over £50 does not apply to orders where a promotional discount has been applied.

Cancellations

Cancellation after dispatch cannot be accepted.

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