RETURNS

We do hope your new purchase meets your expectations but if for any reason you are unhappy with it, you can of course return for a refund (Return address provided below) as long as the following conditions are met (Please see our website for full T&Cs).

  1. Item is returned within 30 days of ORDER DATE
  2. Item is unused
  3. Item is returned in its original packaging 

If these conditions are not met, unfortunately we will have to return the item/s to you and will charge postage. If you are unsure please contact us via email – contact@pro-lenses.com

Please unsure CORRECT POSTAGE (we recommend using Tracked or Recorded service) is applied to the return parcel otherwise it will be returned to the sender by the Post Office. In the unlikely event that your item has arrived faulty, please contact us via email. 

We aim to process all returns within 3 working days but please allow 5 working days during busy periods. All refunds are processed to the payment method used for initial purchase and refunds will show up from PRO-LENSES.com

ADDRESS WHERE YOU SHOULD RETURN UNWANTED GOODS

PRO-LENSES.com
………………………………..
LONDON ………………….
UNITED KINGDOM
TEL +44 (0) ……………….

Exchanges

Should you accidentally order an incorrect item or simply just changed your mind please kindly return it to the address above and place a new order online. You will still be charged for the new shipping.

To cancel your contract you must notify us in writing. You must, however, inform us of your decision to cancel your contract by a clear statement, including details of your name,  geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk as soon as you receive them. In any event, you should post them back to us, within 30 days for them being delivered to you. We will not reimburse costs of return, upon your cancellation.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us, in the condition they were in when delivered to you.

If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.

 If you decide to cancel, you should return the goods to us at your cost within 30 days of such cancellation and we will reimburse these to you (by the method used to pay for the original transaction the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

Shortages & Damages

Goods must be inspected on delivery and all claims for shortages or damages must be reported to The Seller within 24 hours of receipt of goods.

Contact Lens Application | pro-lenses.com

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